Effective Date: 20 Aug 2019
Version: 1.1

This official website is established by Excellence Eco-Tours (hereinafter referred to as the “Company”, “we” or “Website”) via the use of Rezio online service platform (hereinafter referred to as the “Rezio”). We highly respect the confidentiality of personal data and are committed to the compliance of applicable privacy protection laws. Therefore, we established this Privacy Policy (hereinafter referred to as this “Policy”) in order to explain our policies and procedures about how we collect, process, use and disclose your personal data during your use of Website Service, and inform you  of the privacy protection you are entitled to according to the laws.

By using Website Service, you agree that we may use your personal data pursuant to this Policy. If there is any undefined term in this Policy, please refer to our Terms of Use. By using Website Service, you agree to be bound by this Policy.

1. Personal Data We Collect
  1.1 When you use the Website Service, we may collect, process and use the following personal data relating to you:
    (a) When you book or register as a Website Member or use our services, we will request you to provide personal information, including but not limited to your name, date of birth, nationality, ID card number, phone number, email, credit card information, etc.; if you are a company, we may request for information, including but not limited to the name of your company, the location of your company, tax ID number, telephone, email, credit card information and other necessary information of the primary contact person of your company.
    (b) During your use of the Website Service, we may request you to submit other information or documents necessary for you to use the Website Service.
  1.2 If you do not provide relevant information provided in Section 1.1 of this Policy, you may not be able to register as a Website Member, use Website Service, or receive our complete services.

2. Our Purposes of Collecting Data
We collect your data for the following purposes:
  (a) To provide you with better Website Service and experience, and effectively manage and identify Website Member Account.
  (b) To verify and process credit card information or other valid Payment Method you may provide.
  (c) To operate and improve Website’s services and marketing.
  (d) To analyze your behavior regarding the use of Website Service in order for us to know the users of Website and improve our services.
  (e) To ensure that the Website is operational and secure, including monitoring and investigating suspicious, fraudulent or illegal activities, as well as identifying violations of our Terms of Use.
  (f) To respond to your comments and questions and provide customer services.

3. Our Protection Measures
  3.1 To ensure the security of your personal data, we have taken reasonable and appropriate security measures to protect your personal information from loss, theft and unauthorized access, use and modification. However, because the Internet cannot be guaranteed to be 100% secure, we cannot represent and warrant the absolute security of any information you provide. Unless we deliberately disclose your personal information, we are not liable to you.
  3.2 You agree that we may contact you electronically regarding the privacy and security of your personal data and the management of your use of our services. If we find any loophole in the security system, we may notify you by posting a notice on the Website or by sending an email.

4. Cookies and Other Tracking Technologies
  4.1 When you visit the Website, we may use Cookies and other tracking technologies, including but not limited to web beacons, to automatically collect information about your activities during the use of our services. We may automatically collect information, including but not limited to the IP address when you visit, the time you spend on the Website, the type of web browser, languages, user preferences or the clicking records etc.
  4.2 If you do not want to accept the use of Cookies, you may disable Cookies in your browser security settings, provided that some functions of Website may not function properly.

5. Your Information and Rights
  5.1 With respect to your personal data collected by us, you may apply to us for inquiry, review or duplications of your personal data at any time, provided that we may charge you necessary fees as the case may be.
  5.2 If your personal data is changed or found to be incorrect, you may supplement or correct your personal data in your Website Member Account. In the event that the specific purpose no longer exists or specific period expires, you may apply to us for stopping collecting, processing or using your personal data or deleting your personal data.
  5.3 We respect your right to stop collecting, processing or using your personal data or delete your personal data, provided that in some cases, such as in order to provide you with Website Service, we may not accept your application and have to terminate our services.
  5.4 When you submit any of the above applications, please contact us via the email address provided in Section 7 of this Policy. We will handle it as soon as possible upon receiving your application.

6. Disclosure of Information
  6.1 Without your prior consent, we will not sell or lease your personal data to any third party.
  6.2 Without your prior consent, we will not disclose your personal data to any third party, provided that, in order to provide you with Website Service, we will disclose your personal data to the following third parties within the scope of the purpose of collecting data provided in Section 2 of this Policy:
    (a) Our service providers.
    (b) Banks offering credit card services we cooperate with.
    (c) Our Affiliates. “Affiliate” used hereunder means any person or entity that directly or through one or more intermediaries controls, is controlled by, or is under common control with us; and “control” used hereunder shall include (1) the ownership of, direct or indirect, at least fifty percent (50%) of the outstanding voting shares of an entity, (2) the possession, direct or indirect, of the power to direct or cause the direction of the board of directors or similar authority of an entity, or (3) the possession or close relationship, whether direct or indirect, in funds, operations or managements, supplies or other interests.
    (d) Our professional consultants in finance, accounting, law and insurance.
  6.3 If we need to protect our legal rights or as required by law, we will also disclose your personal data to administrative or judicial authorities or other participants in judicial proceedings.

7. Other Third-Party Websites or Services
The Website may contain links to other third-party websites or services, but this does not mean that we endorse, authorize or represent such third-party websites or services to be offered by our Affiliates, or that we endorse the privacy protection policy of such third-party websites or services. We do not have control over such third-party websites or services. Such third-party websites or services, including their content or privacy protection policy, are not part of the Website and we do not take any responsibility for such third-party websites or services

8. Privacy of Children
Children under 18 years old are not the target of Website, and we do not collect personal data of children. In some jurisdictions, the age of legal adulthood is over 18 years old, and if you are in such jurisdiction, you must meet the age of legal adulthood to use Website Service or become a Website Member. Those who under the age of 18 may only use our services with the company, supervision and consent of their parents or legal guardians.

9. International Transfers
By using our services, you will transfer your personal data to Taiwan. By using our services or providing data to us, you agree that any dispute relating to privacy or our Privacy Policy shall be governed by the laws of Taiwan and shall be determined in accordance with the terms of our Privacy Policy. If you are using our services from the European Union or other jurisdictions where data protection laws are applicable, please note that you have agreed that the information is transferred to Taiwan and that such information can be used worldwide. By providing us with your information, you agree the transfer of your information in accordance with our Privacy Policy.

10. Amendments to this Policy
We will amend this Policy based upon our needs at any time. The amended Privacy Policy will be published on the Website. Please check the latest version of this Policy from time to time.

11. Governing Law
This Policy is governed by the laws of Taiwan. If any controversy or dispute arises, Taipei District Court of Taiwan shall be the court of first instance.

12. Contact Us
If you have any questions about this Policy, please contact us via our email. Our email is anniechen@excellenceecotours.com.